Frequently Asked Questions
Orders
How do I place an order? Browse our collection, select your size, and click "Add to cart." When you're ready, proceed to checkout and follow the steps to complete your purchase.
Can I change or cancel my order? Orders can only be changed or canceled within 24 hours of placing them. Contact us at info@glphs.com as soon as possible, and we will do our best to assist you.
How do I track my order? Once your order has shipped, you will receive a confirmation email with a tracking link. You can also use the "Track Your Order" page on our website.
Shipping
Where do you ship to? We currently ship to the United Kingdom.
When will my order be processed? Orders are processed within 2–3 business days (Monday to Friday). Orders placed before 6:00 PM (GMT, London) will begin processing the same day.
How long does delivery take? Once the order has shipped, delivery takes 4–9 business days (Monday to Friday). The total delivery time from order to doorstep is typically 6–12 business days.
What does shipping cost? We offer free shipping on all orders. No minimum order required.
Returns & Refunds
What is your return policy? We have a 30-day return policy. You have 30 days from receiving your item to request a return. To be eligible, the item must be in the same condition as you received it — unused or unworn, with tags, and in original packaging. You must also provide the receipt or proof of purchase.
How do I start a return? Contact us at info@glphs.com to request a return. If your return is accepted, we will send you instructions on how and where to send your package back. Items returned without prior return authorization will not be accepted.
Who pays for return shipping? If your item arrives defective, damaged, or incorrect, we cover the return shipping costs in full. For all other returns, return shipping costs are the customer's responsibility.
What if my item is damaged or incorrect? Please inspect your order upon receipt and contact us immediately at info@glphs.com if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Are there items that cannot be returned? Certain items cannot be returned, including perishable goods, custom-made or personalized products, and personal care items such as beauty products. We also do not accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.
Can I exchange an item? The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.
What about the UK's 14-day right of cancellation? If your order is shipped to the United Kingdom, you have the right to cancel or return your order within 14 days for any reason and without explanation, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The item must be in the same condition as received — unused, with tags, and in original packaging — and accompanied by proof of purchase.
When will I receive my refund? We will notify you when we have received and inspected your return and inform you whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@glphs.com
Products
How do I find the right size? Each product page includes a size guide. If you are unsure between two sizes, we recommend choosing the larger one.
Are the colors accurate? We do our best to display colors as accurately as possible, but slight variations may occur depending on screen settings.