Frequently Asked Questions
Orders
How do I place an order?
Browse our collection, select your size and click "Add to cart". When you're ready, go to checkout and follow the steps to complete your purchase.
Can I change or cancel my order?
Email us at info@glphs.com as soon as possible. If your order has not shipped yet, we can change or cancel it and refund the full amount.
How do I track my order?
Once your order has shipped, you receive an email with a tracking link.
Shipping
Where do you ship to?
We ship to the United Kingdom, Ireland, the United States, Canada, Australia and New Zealand.
What does shipping cost?
Shipping is free on all orders, with no minimum spend. At checkout you can optionally add Insured Shipping + 1-Year Warranty for a small fee shown at checkout (£2.95 / $2.95 / €2.95 per order, or the equivalent in your currency).
Are there any extra charges at delivery? (United States)
No. For orders shipped to the United States, the price at checkout is the final price. There is nothing to pay at delivery.
How long does delivery take?
Orders are processed within 2–3 business days, and transit takes 4–9 business days. The total delivery time is 6–12 business days. Orders placed before 18:00 (UK time) start processing the same business day.
What if my parcel is lost or damaged?
Email us at info@glphs.com within 14 days of the expected delivery date with your order number and, if possible, a photo. We will send a replacement or refund you in full.
Returns & refunds
What is your return policy?
You have 30 days from receiving your order to return an item, including items bought on sale. The item must be unused and unworn, with tags attached and in its original packaging.
How do I start a return?
Email us at info@glphs.com with your order number. We reply within 24 hours with instructions and the return address. Please don't send anything back before hearing from us.
Who pays for return shipping?
If your item is faulty, damaged or not what you ordered, we cover the return shipping. If you changed your mind or need a different size, you pay the return shipping yourself.
Can I exchange an item?
The fastest way is to return the item you have and place a new order for the size or colour you want.
Are there items that cannot be returned?
Underwear, swimwear and earrings cannot be returned once the seal has been broken. Gift cards and free surprise gifts are not refundable.
When will I receive my refund?
We process your refund within 7 business days after your return arrives. Your bank or card issuer may need another 3–5 business days to show it in your account.
What about my statutory rights?
Your statutory consumer rights always apply, including the 14-day right of cancellation in the United Kingdom and Ireland. Our 30-day return policy comes on top of these rights.
Products
How do I find the right size?
Each product page has a size guide. If you are between two sizes, we recommend choosing the larger one.
Are the colours accurate?
We do our best to show colours as accurately as possible, but slight variations can occur depending on your screen settings.
What is the free surprise gift?
When you buy 2 items, we add a free surprise gift worth £10 (or the equivalent in your currency) to your parcel. When you buy 3 or more, the gift is worth £25. On a few selected products we offer a multi-buy discount instead; the product page shows which offer applies.