Shipping Policy

Glphs delivers to the United Kingdom, Ireland, the United States, Canada, Australia and New Zealand. Below you'll find everything you need to know about how your order gets to you.

1. Where we ship
We currently ship to the United Kingdom, Ireland, the United States, Canada, Australia and New Zealand. We do not ship to other countries at this time.

2. Shipping costs
Shipping is free on every order. No minimum spend, no hidden fees at checkout.
United States: there is nothing to pay at delivery – the price you see at checkout is the final price.

3. Optional: Insured Shipping + 1-Year Warranty
At checkout you can add Insured Shipping + 1-Year Warranty for a small fee shown at checkout (£2.95 / $2.95 / €2.95 per order, or the equivalent in your currency). It covers every item in that order: a free replacement if your parcel is lost, damaged or stolen after delivery, with no claim forms, plus a 1-year warranty against seam, zip, button and fabric faults. Read the full terms.

4. Processing and delivery times
Processing time: 2–3 business days (Monday to Friday, excluding public holidays)
Transit time: 4–9 business days
Total delivery time: 6–12 business days
Order cut-off time: 18:00 (UK time). Orders placed after the cut-off start processing the next business day.
Delivery times are the same for all countries we ship to. They are estimates and can occasionally be affected by carrier delays or extreme weather. If your order is delayed, we will let you know.

5. Tracking
Every order ships with tracking. As soon as your order leaves us, you receive an email with your tracking link.

6. Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, email us at info@glphs.com within 14 days of the expected delivery date, with your order number and, if possible, a photo. We will send you a replacement or refund you in full.

7. Delivery restrictions
We cannot deliver to PO boxes, military addresses (APO/FPO/DPO) or certain restricted locations.

8. Failed deliveries
If a parcel cannot be delivered because of an incorrect address or repeated failed delivery attempts, it may be returned to us. We will contact you to arrange a new delivery, which may involve an additional shipping charge.

9. Returns
You can return items within 30 days of delivery. All terms are in our Return and refund policy.

10. Changes to this policy
We may update this policy from time to time. The latest version is always available on this page. (Last updated: 17 October 2026)

CONTACT INFORMATION
Store name: Glphs
Company name: Novyx Holdings LLC
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Company number: 2026-001990729
Phone: +45 52 51 61 83
Email: info@glphs.com
Monday to Friday | 09:00 – 17:00 (UK time)
Weekends | 11:00 – 16:00 (UK time)
We aim to answer all enquiries within 24 hours.