Return and refund policy

At Glphs, we want you to be happy with your purchase. If you are not, you can return your item under the terms below.

1. 30-day right of return
You have 30 days to return an item, counted from the day you receive your order. This applies to all items, including items bought on sale. The item must be unused and unworn, in its original condition, with all tags attached and in its original packaging. Items that have been worn, washed, altered or damaged after delivery cannot be returned.

2. How to return
Email info@glphs.com with your order number and a short description of the reason before you send the item back. We reply within 24 hours with return instructions and the address your return should be sent to. Returns sent without contacting us first cannot always be processed. Returns are sent by post; we do not include a return label.

3. Who pays for return shipping
Change of mind or wrong size: you pay the return shipping yourself.
Wrong item, faulty or damaged on arrival: we pay the return shipping and either send you a new item or refund the full amount, your choice. Please contact us within 14 days of receiving your order and, if possible, attach a photo.

4. Refunds
Once we have received and checked your return, we process your refund within 7 business days. The amount is returned to the payment method you used at checkout. It can take another 3–5 business days before the money appears in your account, depending on your bank or card issuer. You will receive an email once your refund has been completed. There is no restocking fee.

5. Exchanges
We do not exchange items directly. If you would like a different size or colour, return the original item and place a new order. That way the new item is reserved for you straight away.

6. Orders that have not shipped yet
If you change your mind before your order has shipped, email info@glphs.com as soon as possible. If we can still stop the shipment, we cancel the order and refund the full amount.

7. Non-returnable items
For hygiene reasons, we cannot accept returns of underwear, swimwear or earrings once the seal has been broken. Gift cards and free surprise gifts are not refundable.

8. Insured Shipping + 1-Year Warranty
If you added Insured Shipping + 1-Year Warranty at checkout, faults in seams, zips, buttons or fabric are covered for 12 months after delivery. Read the full terms.

9. Your statutory rights
In addition to the above, you keep all consumer rights that apply under the law of your country, including the statutory 14-day right of cancellation for consumers in the United Kingdom and Ireland and your rights if an item is faulty. Our 30-day return policy comes on top of these rights and does not limit them.

10. Questions
If you are unsure about anything, email us at info@glphs.com. We are happy to help before you send anything back.

CONTACT INFORMATION
Store name: Glphs
Company name: Novyx Holdings LLC
Company address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Company number: 2026-001990729
Phone: +45 52 51 61 83
Email: info@glphs.com
Monday to Friday | 09:00 – 17:00 (UK time)
Weekends | 11:00 – 16:00 (UK time)
We aim to answer all enquiries within 24 hours.